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Tele- Optometry

At Empress Eye Clinic, we incorporated Tele-Optometry, to ensure our patients receive eye care during the COVID 19 social distancing. We will continue to provide Tele-Optometry as a convenient tool for our patients to receive eye care at the comfort and safety of their home, for some services that, in-person appointment is not necessary. Our fee for Tele-Optometry is $75.00 for a duration of maximum 30 minutes.

Tele-optometry is a branch of tele-medicine that can cover a wide range of problems and treatments related to vision and ocular health. Tele-medicine delivers medical care through digital medical equipment and telecommunications technology, such as online videos accessible through smart phones and tablets. This allows patients to easily receive screenings, diagnoses, prescriptions and monitoring from the comfort and safety of their home.

Tele-Optometry is not covered by OHIP. In most cases insurance plans will cover tele-optometry visits, but to be on the safe side, we ask that you double-check with your insurance provider prior to the visit. After your visit, you will be receiving your invoice to submit to your insurance company or to claim it as medical expense for your tax credit, after your visit.

Optometrists can provide virtual and medical eye consultations for a variety of eye problems, including:

  • Eye infections (i.e.conjunctivitis/pink eye)
  • Itchy eyes and allergies
  • Eye pain and redness
  • Scratched eye (i.e. corneal abrasion)
  • Flashers & floaters
  • Blurred or double vision
  • Distorted vision
  • Dry eye disease
  • Blepharitis (inflammation of the eyelid)

Other services:

  • General Consultations
  • Dry Eye follow- ups
  • Refractive Surgery Follow-Ups
  • New topical or oral pharmaceutical Prescriptions
  • Prescription Refills

Which Digital Devices Can I Use For a Virtual Eye Evaluation?

Laptop/Desktop:

You can easily do your tele-optometric visit from any laptop or desktop that’s equipped with a camera and a microphone. Having a strong internet connection will help ensure high-definition video calls.

Smartphones/ Tablets/ iPads:

Many smartphones, tablets, and iPads now have very high-resolution cameras, which are great for taking quality pictures and videos that doctors can use to provide a diagnosis.

How Can an Eye Doctor Diagnose Through a Digital Platform?

The optometrist will provide a diagnosis based both on the images and the information you supply, and if the eye doctor believes that your issues are require in person visit, an urgent appointment will be arranged, or in case of emergency care, you will be referred to a specialist to better help treat your condition. With tele-optometry, you can feel confident that you are receiving care from a licensed, practicing eye doctor from the comfort of your home.

Will Insurance Cover My Virtual Eye Care Visit?

In most cases insurance plans will cover tele-optometry visits, but to be on the safe side, we ask that you double-check with your insurance provider prior to the visit. You will be receiving your invoice to submit to your insurance company after your visit.

If you’re experiencing certain eye concerns, including red eyes, pink eye, itchy eyes, flashes, floating spots, or double vision, contact us to receive a diagnosis and effective treatment plan.

Make a tele-optometry appointment before going to the emergency room or urgent care clinic to avoid the wait and any potential exposure to COVID-19. Contact us at Empress Eye Clinic in North York, Toronto to schedule your in-home eye evaluation today!

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COVID-19 service

At the direction of the Ministry of Health and the College of Optometrists of Ontario we have suspended all routine eye care until further notice.

We will be available for urgent / emergency eye care by appointment via Tele-Medicine consultations using HIPAA compliance Tele-Optometry platform. In person appointment will be arranged when Tele-Optometry is not sufficient.

Please request for appointment by E-mail at: info@empresseyeclinic.com.

Contact lens orders can be shipped directly at no shipping charge.

Dry eye products can be shipped.

Should you have an after hours urgency, please contact Telehealth Ontario at: 1-866-797-0000.

Wishing everyone stays safe and healthy.