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tele medicine

Tele- Optometry

At Empress Eye Clinic, we incorporated Tele-Optometry, to ensure our patients receive eye care during the COVID 19 social distancing. We will continue to provide Tele-Optometry as a convenient tool for our patients to receive eye care at their home's comfort and safety, for some services that  an in-person appointment is not necessary. The fee for a Tele-Optometry consultation is $100.00 for a maximum of 30 minutes session.
OHIP doesn't cover Tele-Optometry currently. In most cases, insurance plans may cover tele-optometry consultation, but we ask that you double-check with your insurance provider before making an appointment. After the consultation, you will receive your invoice to submit to your insurance company or claim it as a medical expense for your tax credit.
Tele-optometry is a telemedicine branch that can cover a wide range of problems and treatments related to vision and ocular health. Tele-medicine delivers medical care through digital medical equipment and telecommunications technology, such as online videos accessible through smartphones and tablets. Tele optometry allows patients to quickly receive screenings, diagnoses, prescriptions and monitoring from the comfort and safety of their home

Optometrists can provide virtual medical eye consultations for a variety of eye problems, including:

  • Eye infections (i.e.conjunctivitis/pink eye)

  • Itchy eyes and allergies

  • Eye pain and redness

  • Scratched eye (i.e. corneal abrasion) 

  • Flashers & floaters

  • Blurred or double vision

  • Distorted vision 

  • Dry eye syndrome 

  • Blepharitis (inflammation of the eyelid) 

  • Dermatitis

Other services:

  • General Consultations

  • Refractive Surgery Follow-Ups

  • New Prescriptions 

  • Prescription Refills

Which Digital Devices Can I Use For a Virtual Eye Evaluation? 


You can easily do your tele-optometric visit from any laptop or desktop that’s equipped with a camera and a microphone. Having a strong internet connection will help ensure high-definition video calls.  

Smartphones/ Tablets/ iPads: 

Many smartphones, tablets, and iPads now have very high-resolution cameras, which are great for taking quality pictures and videos that doctors can use to provide a diagnosis.

How Can an Eye Doctor Diagnose Through a Digital Platform? 

The optometrist will provide a diagnosis based both on the images and the information you supply, and if the eye doctor believes that your issues require emergency care, you will be referred to a specialist to better help treat your condition. With tele-optometry, you can feel confident that you are receiving care from a licensed, practicing eye doctor from the comfort of your home. 

Will Insurance Cover My Virtual Eye Care Visit? 

In most cases insurance plans will cover telehealth visits, but to be on the safe side, we ask that you double-check with your insurance provider prior to the visit.

If you're experiencing certain eye concerns, including red eyes, pink eye, itchy eyes, flashes, floating spots, or double vision, contact us today to receive a diagnosis and effective treatment plan. 

Make a tele-optometry appointment before going to the emergency room or urgent care clinic to avoid the wait and any potential exposure to COVID-19. Contact us at  Empress Eye Clinic in North York to schedule your in-home eye evaluation today! 

OHIP Exams Update

As of November 23, 2021, Ontario Government agreed with a formal negotiation and Ontario optometrists agreed to resume service for OHIP insured patients during the negotiations. We do our best to accommodate as many patients we could. We started booking from our long waiting list that has been built up since September. We continue adding patients to our list and try to see as many patients as possible without compromising our high quality eye care services.

If you wish to be added to our waiting list please kindly use our online appointment request form. We really appreciate your patience, understanding and support! In the meantime please visit and let the government know you care about your eye care and this is the government’s responsibility to pay for your eye care, not your optometrist.